Professional Development, 5 minutes, self-paced
Crafting Apologies
A short lesson on apologizing at work after a mistake: which errors call for an in-person conversation and which can be handled by email or text, when and where to apologize, and the acknowledge-apologize-act method.
Included with the Thrive Platform, flat per organization. Courses set the language; live workshops are where the skill is built.
What you will learn
- Distinguish the major mistakes the course lists from the minor ones, and choose whether the situation calls for an in-person apology or an email or text
- Describe the course's four conditions for a useful apology: soon, in the right place, to the right people, and sincerely
- Describe the acknowledge, apologize, act method, including taking accountability and offering a plan to prevent the problem from recurring
- Explain why the response to a mistake says more about your character than the mistake itself
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