Choose the right communication channel for each situation
What you'll be able to do
•Match the channel to the message, choosing among email, chat, call, video, and in-person deliberately
•Recognize when a quick conversation will resolve something faster than a long thread
•Avoid channel mismatches, like handling a sensitive issue over chat or burying an urgent ask in email
•Set channel norms that reduce noise and missed messages on a team
Who it's for
Professionals working across several communication tools who feel buried in messages or find things falling through the cracks. Especially useful for hybrid and remote teams juggling chat, email, and video.
What changes on the job
•Fewer misunderstandings from using the wrong channel for the message
•Faster resolution of issues that were stuck in an endless thread
•Less overall communication noise because messages go where they belong
Bring this course to your team
See how Thrive delivers enterprise-quality development for SMBs.
No. It focuses on the type of channel, such as synchronous versus asynchronous or written versus spoken, so the guidance applies whatever specific tools your workplace uses.
Who gets the most out of it?
People on teams that use many tools at once and struggle with overload or missed messages. It works well alongside the Meeting lessons for deciding when something needs a meeting at all.