Use balanced scorecards to measure and manage organizational performance
What you'll be able to do
•Explain how the balanced scorecard connects strategy to measures across financial, customer, internal-process, and learning perspectives
•Choose a small set of metrics that reflect strategy rather than everything that is easy to count
•Set targets that stretch performance without being disconnected from reality
•Read a scorecard to spot where results in one area are being bought at the cost of another
•Avoid the common trap of tracking activity metrics that do not tie to outcomes
Who it's for
Managers and department leaders responsible for performance measurement, and leaders who feel they are drowning in data but short on insight. Useful for anyone building or inheriting a set of team metrics.
What changes on the job
•Performance is measured across a balanced set of dimensions rather than one number
•Metrics tie back to strategy so reporting drives decisions instead of just filling a dashboard
•Trade-offs between short-term results and long-term capability become visible
Bring this course to your team
See how Thrive delivers enterprise-quality development for SMBs.
No. The financial perspective is one of four, and the course explains it in accessible terms. The emphasis is on balancing measures, not on advanced accounting.
How long does it take?
About 20 minutes, self-paced, part of the leadership track and included with a Thrive membership.
Is the balanced scorecard right for a small team?
The full framework scales down well. Even a small team benefits from choosing a few balanced measures instead of tracking only output, and the course shows how to right-size it.