Leadership Development, 20 minutes, self-paced
Balanced Scorecard
Use balanced scorecards to measure and manage organizational performance
Included with the Thrive Platform, flat per organization. Courses set the language; live workshops are where the skill is built.
What you will learn
- Define a key performance indicator and describe what leaders use KPIs for
- Name the four categories of a balanced scorecard: financial, customer, internal process, and learning and growth measures
- Identify the example measures the course gives, including return on equity, market share, and on-time delivery, and the subcategories it breaks out under customer and internal process measures
- Select the KPI that would answer a given business question, such as measuring the effect of a new schedule
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