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of new managers receive no formal training
Source: Gartner
of new managers fail within 24 months
Source: CEB/Gartner
per employee per year in frontline labor friction
Source: McKinsey
Health insurance companies invest heavily in product knowledge, regulatory compliance, and systems training. What they rarely invest in is teaching managers how to lead people. The assumption is that a great adjuster or underwriter will naturally become a great manager. They usually do not.
The cost shows up everywhere: claims teams with inconsistent quality, service departments with high turnover, underwriting units where knowledge hoarding replaces collaboration. Each of these problems traces back to managers who were never taught to coach, delegate, set expectations, or have honest conversations about performance.
Brokerages face an additional challenge — producers and account managers often work independently, and the transition to managing a team of producers requires a completely different skill set than managing a personal book of business.
Live workshops on coaching, difficult conversations, team building, and negotiation use scenarios relevant to insurance — quality audits, enrollment surges, producer management, and compliance pressure.
Insurance managers are busy. Video libraries sit unwatched. Thrive uses 90-minute live sessions with expert facilitators and peer cohorts that create accountability and real skill development.
Coach Taylor provides AI coaching support for the real management situations that come up between workshops — preparing for performance reviews, handling team conflict, making staffing decisions during peak periods.
Results that matter
Live, facilitated sessions your managers will actually complete
The best training teaches insurance managers coaching, feedback, delegation, and team leadership — not just product knowledge or compliance. Live-facilitated workshops with real practice outperform self-paced video courses.
Yes. Thrive serves health insurance carriers, TPAs, brokerages, and managing general agents. The leadership skills apply across claims, underwriting, member services, and producer management roles.
Thrive pricing starts with a free compliance library and scales based on team size and features. Enterprise-quality training at SMB prices — no six-figure consulting engagements required.
Workshops are 90 minutes and scheduled at multiple times throughout the week. Most insurance teams find that managers can attend without significant operational disruption, even during busy periods.
Insurance companies that invest in manager training typically see improved retention in frontline roles, more consistent quality scores across teams, and higher member satisfaction. The strongest indicator is whether managers can have effective coaching conversations — that skill alone changes team performance.