•Recognize early warning signs and escalating behaviors that can precede workplace violence
•Follow your organization's threat-reporting process instead of trying to handle a concern alone
•Apply de-escalation basics when tension rises with a coworker, customer, or visitor
•Understand how domestic issues, terminations, and grievances can spill into the workplace
Who it's for
All employees, with particular relevance for supervisors, front-desk and customer-facing staff, and anyone involved in terminations or confrontational interactions.
What changes on the job
•Concerning behavior reported early, when intervention is still possible
•Staff who can lower the temperature of a tense encounter rather than escalate it
•A workforce that knows the difference between a gut feeling and a reportable warning sign
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How is this different from the active shooter course?
This lesson focuses on prevention and early intervention across the full range of workplace violence. The active shooter course covers survival response during a specific attack. They complement each other.
What if I am not certain a threat is serious?
The course's stance is to report the concern and let trained people assess it. You are not expected to judge credibility yourself, and reporting is not the same as accusing.