Does this cover conflict between me and a direct report, or only between team members?
Both. The techniques apply whether you are one of the parties or mediating between two others. The core skill of separating the issue from the people holds in either case.
How long is the course?
About 20 minutes, self-paced, included with a Thrive membership as part of the leadership track.
Can I prepare for a specific conflict I am facing?
Yes. A live workshop or an AI coaching session is a good place to plan how to open and structure a real conversation you are dreading.